Professional Associations

National Approved Letting Scheme (NALS)

National Approved Letting Scheme (NALS)

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The National Approved Letting Scheme (NALS) is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.

Association of Residential Letting Agents

Association of Residential Letting Agents

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The Association of Residential Letting Agents is the UK's foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees. ARLA was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.

The Property Ombudsman (TPO)

The Property Ombudsman (TPO)

Visit The Property Ombudsman (TPO)

The Property Ombudsman provide fair and reasonable resolutionsto disputes between members of the public and estate agents who are members ofthe TPO Scheme or who have registered with the TPO under the Office of FairTrading (OFT) Approved Estate Agents Redress Scheme. Firms who are membersfollow the TPO Code of Practice for Residential Sales, which has been approvedby the OFT under the Consumer Codes Approval Scheme.

As an independent professional organisation, the OFT plays aleading role in promoting and protecting consumer interests throughout the UK,while ensuring that businesses are fair and competitive. The tools to carry outthis work are the powers granted to the OFT under consumer and competitionlegislation.

 

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